Shipping Information

We offer flat rate shipping to most locations worldwide.

• We ship on business days, Monday thru Friday. We do not ship on Saturdays, Sundays or U.S. Holidays.
• Orders placed on Saturday, Sunday and U.S. Holidays will be processed on the next business day.
• Please allow 1-3 business days for order processing.
• Once your order is shipped, we will send an email containing the mode and date of shipment and tracking information.
• We do not offer same day or "overnight" shipping due to order processing times.

All items are mailed in discreet packaging. We take your privacy seriously.

Use this page if you need to pay for shipping only Shipping.

Shipping Methods and estimated Transit Times

US Domestic locations (typical transit times)

• $9.95 - Standard Ground*(5-7 business days)**
• $12.95 - Standard Ground – Signature Required (5-7 business days)**
• $34.95 - Expedited (3-4 business days)**

* Free shipping offers are for Domestic Standard Ground service only and cannot be combined with or applied to other shipping services.

** Includes 1-3 days order processing

Some items can take up to 5 business days. Special order items can take up to 10 business days.

Packages with a value over $200.00 may be sent with signature required.

In order to expedite your order, certain items may ship separately from other items in your order at no additional charge.

International locations (typical transit times not including customs clearance)

• $34.95 - Standard Canada – Canada Only (9-16 business days)
• $52.95 - Standard International (9-21 business days)
• $69.95 - Expedited International (6-12 business days)

These are estimated days in transit and not service guarantees.

If you use Paypal to purchase, please note Paypal requires a signature upon receipt for all packages with a value over $750.00. If your package requires a signature due to this Paypal requirement, we will send you a Paypal invoice for the GXG service. This is a Paypal policy and is not optional. We regret the inconvenience.

SHIPPING ISSUES

Packages returned for wrong address

If your package is returned due to an address issue, we will contact you immediately to make arrangements to reship your item. Re-Shipping fee will apply.

Lost Packages

We do not insure domestic US shipments unless requested in advance of the shipment. Additional fees will apply.

If you are concerned about losing your package, please select Standard Ground - Signature Required. This will ensure you will have to sign for your package. If you are not home, you may have to make arrangements with the carrier to pick or have the package re-delivered when you are home.

If your package does not arrive within the stated time frame, please contact us. We will work with you to locate your package. If necessary, we will initiate a carrier inquiry on your behalf. We will notify you upon completion of the inquiry. Carrier investigations can take up to 60 days depending on the destination.

If the carrier determines that the package is lost, then we will file all of the required paperwork on your behalf to request reimbursement for the lost package and a refund of postage fees, if the package was insured. We do not issue refunds or ship replacements for lost packages. We will forward all proceeds we may receive from the carrier to you upon receipt.

If the carrier determines the package was not lost or the delivery confirmation shows that the package has been delivered, then we consider the package delivered. You may take it up directly with the carrier if you believe that your package has been stolen or mis-delivered. Please contact us for information on how to file a Lost Mail/Rifling Report or a UPS lost package claim.

Refused Packages

If you refuse your package, we will treat it as Return for Refund. Refund issued will be less the maximum restocking fees and any return shipping fee. Outgoing shipping fees are not non-refundable.

About Customs, Duties & Taxes

When ordering from wigs-us.com, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the USA may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:
Cross-border shipments are subject to opening and inspection by customs authorities. We may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.