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Returns and Exchange Policy

Your Satisfaction is our Goal!  If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item. Please ship the item back with the exchange and return form included on the backside of your invoice within 10 business days of receipt.

  • Items must be sent back within 10 business days of receipt in new condition* (see Eligible Condition below).
  • Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free.
  • Retail packaging must be unblemished (no creases, split or damage of any kind).
  • Costume wigs, costume accessories, wig accessories, clearance sale items and price matched items are FINAL SALE.*
  • Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
  • Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.


Return and Exchange Process

We only sell brand new,unworn items. We receive and carefully inspect all returned items to ensure eligible condition at significant time and costs invested. In order to maintain our low prices and excellent service, we charge a $10.00 or 15% restocking fee (whichever is greater) on the purchase price (discounts from promotions and shipping fees are non-refundable). Any remaining amount will be issued back to the original method of payment. Once the item is received in our facility, allow up to 1 week for an email confirmation of the refund status.

NO restocking fees and Free Ground Shipping for domestic exchange orders!*

Exchange Process

  • Place your new order online or over the phone within 10 days of receipt.
  • Exchanges must be of equal or greater value. Any remainder will be issued as a store credit for use on a future purchase.
  • The value of the Free Shipping coupon, if used, will be deducted from any refund. Coupon codes, promotions or gift certificates received are non-transferable.
  • In the comment section reference your order number and the item you are sending back.
  • Use Expedited in the coupon code section of the checkout to waive the Domestic Ground Shipping.

Eligible Condition:

  • Item must be in original factory condition - unworn, not tried on and undamaged or altered in any way (brushed, styled, cut, product applied, etc).
  • Tags must still be attached and hairnet undamaged.
  • No perfume or odors of any kind.
  • Retail packaging must be unblemished (no creases, split or damage of any kind).
  • All original retail packaging and materials must be returned.
  • Exchange or Refund must be requested within 10 days of receiving your original order.

Ineligible Products:

  • Costume wigs, last call or clearance items, discontinued items, care products, accessories, liquids, special order items, price-matched and wholesale orders and any item which is not found to be damaged or defective (if so claimed).

Please use the form on the back of your invoice or you may download the form here: Exchange or Return Form