Your Satisfaction is our Goal!

EXCHANGE POLICY

If for any reason you are not happy with your purchase, exchange it for FREE! (eligible products only- see below) .

No Restocking Fees for your eligible exchange. Shipping charges will apply.

Expedited Exchange

Need your exchange product now? Place a new order online. Note the new Order Number on your Exchange Request Form. When we receive and process the eligible exchange product, we will issue a refund of the value of the wig without restocking fees. (Free shipping will be deducted from refund, if applicable.)

Exchange Product Eligibility

Eligible Products:

• In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
• Odor-Free (Any odors on the product will render the product ineligible for exchange)
• Exchange must be requested within 3 days of receiving your original order. Use Online Form to initiate Exchange.

Ineligible Products:

• Costume wigs, last call or clearance items, discontinued items, care products, accessories, liquids, special order items, price-matched and wholesale orders.

If your product is ineligible for exchange, we will email you the option of:

• Returning the item(s) to you at your cost
• Issue a store credit for 50% of the value of the wig for a future purchase. The value of any coupons will deducted before issuing store credit.

How To Exchange

• Request a Return Authorization, please fill out this Exchange Form within 3 days of receipt of merchandise.
• We will issue an RA number. We will send the form as an attachment to the email address provided.
• Print out and complete the form and return it with your exchange item.
• Return the item to our facility in a box to protect the item in transit. Mark the RA number on the outside of your box.
• Return shipping is paid by the customer.
• We are not responsible for any damage which occurs as a result of the return shipping or lost packages.
• We will bill the payment method requested in the Return Authorization form for the cost of return shipping and any difference in the cost of the wig.
• Replacement wigs incur a shipping charge of $6.95 (Domestic US). For International returns we offer the choice of First Class Mail International or Priority Mail International.
• Free shipping offers do not apply.

RETURN POLICY

We gladly accept returns on all eligible products (see return product eligibility below).

• A 25% restocking fee will apply for all returned merchandise.
• Once the restocking fee is applied, any balance remaining (less shipping) will be refunded to the original payment method in your original order.
• Any promotional items included originally with the product must also be returned. If promotional items are not returned, retail costs of these items will be deducted from the refund.
• If free shipping coupon was used, or if there were split shipments for the order, $6.95 will be deducted from the refund.

Return Product Eligibility

Eligible Products:

• In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
• Odor-Free (Any odors on the product will render the product ineligible for return)
• Return must be requested within 3 days of receiving your original order. Use Online Form to initiate Return.

Ineligible Products:

• Costume wigs, last call or clearance items, discontinued items, care products, accessories, liquids, special order items, price-matched and wholesale orders.

If your product is ineligible for return, we will email you the option of:

• Returning the item(s) to you at your cost
• Issue a store credit for 50% of the value of the wig for a future purchase. The value of any coupons will deducted before issuing store credit.

How To Return

• Request a Return Authorization, please fill out this Exchange Form within 3 days of receipt of merchandise. Please select “Other” and indicate reason for return in comments section.
• We will issue an RA number. We will send the form as an attachment to the email address provided.
• Print out and complete the form and return it with your return item.
• Return the item to our facility in a box to protect the item in transit. Mark the RA number on the outside of your box.
• Return shipping is paid by the customer.
• We are not responsible for any damage which occurs as a result of the return shipping or lost packages.
• Refunds are issued to the original payment method only.

If your product is ineligible for return, we will email you the option of:

• Returning the item(s) to you at your cost
• Issue a store credit for 50% of the value of the wig for a future purchase. The value of any coupons will deducted before issuing store credit.

UNAUTHORIZED RETURNS:

You must receive authorization for any items being returned to us for exchange or refund.

• Unauthorized returns will incur a 50% restocking fee
• Shipping is not refunded.